FAQ's

HOW TO PLACE AN ORDER

At Montis Store, we strive to make your shopping experience seamless and convenient. Whether you're a registered user or a guest, placing an order is simple. Just browse our website, select your desired products, choose your preferred color and size (if applicable), specify the quantity, and click "Add to Cart". From there, you can proceed to checkout, where you'll confirm your personal and shipping details, select your payment method, apply any discount vouchers, and review your order before clicking "Place Order Now".

ACCEPTED PAYMENT METHODS

Montis Store offers various payment options to cater to your preferences:

  1. Cash on Delivery: Available nationwide in Pakistan, allowing you to pay the delivery agent in cash upon receipt of your order.

  2. Prepaid Options: Securely pay with VISA and MasterCard through our SSL-encrypted payment gateway.

  3. Bank Deposit: Transfer the payment amount to our designated bank account.

 

DELIVERY TIME AND RETURNS

Expect your order to be delivered within 6-10 working days in Pakistan. If any incorrect or damaged items are delivered, our Customer Care team is readily available to assist with returns or exchanges, subject to our policies. In the rare event of an incomplete order, rest assured we'll rectify the issue promptly at no extra cost.

CANCELLATION AND STOCK AVAILABILITY

Cancellation requests can be accommodated if the order hasn't been shipped yet. For stock availability and sizing queries, contact our Customer Care team.

CUSTOMS DUTIES AND COOKIES

Please note that Montis Store is not liable for any customs duties or taxes incurred. Additionally, our use of cookies aims to enhance your browsing experience by personalizing content and optimizing your shopping journey.

CUSTOMER FEEDBACK

Your satisfaction is our priority. We welcome your comments and suggestions, as they help us continually improve our products and services.

At Montis Store, we're committed to providing a seamless shopping experience, backed by quality products and excellent customer service.